Urgent Care and Emergency Services
At the Austin Veterinary Clinic, we try to see most of our patients on an appointment basis. However, we do realize that sometimes pets can become ill very suddenly and need to be seen without an appointment. If your pet becomes ill during regular office hours, it is best to call the office as soon as possible during the day. Sometimes we don’t have same day appointments available, due to last minute cancellations. If there are no appointments available, and your pet is seriously ill, we do our best to fit your pet into our work schedule. Usually the best way to handle this is to bring your pet in, fill out an urgent care drop-off form and leave your pet at the hospital. We will examine your pet as soon as possible and stay in touch with you by phone.
If you have a critical emergency, such as a “hit by car”, we will make every effort to prioritize the case, as needed.
After hours emergencies are handled by the doctor-on-call. Simply call the clinic phone number and follow the voicemail instructions to contact the doctor-on-call. If the doctor does not answer, it means that (s)he is probably already working on an emergency. Leave a message with your name, phone number and nature of the problem and (s)he will return your call as soon as it is possible.